33bmn's Privacy Policy
Your personal information is very important to us. This document explains in detail how 33bmn collects, uses, and protects your information.
Why This Policy Applies
33bmn (referred to hereinafter as "we", "us", or "the platform") operates a secure and transparent online betting and casino service for users in Bangladesh. By using our website or application, you are considered to have agreed to the terms of this privacy policy.
This policy describes what types of information 33bmn collects, how that information is used, who it may be shared with, and what steps we take to protect your information. We always respect your privacy and are committed to protecting your data.
Important: If you do not agree with any part of this policy, please stop using our services and contact us at [email protected].
Table of Contents
- Types of Information Collected
- How Information Is Collected
- Purpose of Using Information
- Sharing Information with Third Parties
- Cookies and Tracking Technology
- Data Storage and Security
- Your Rights
- Protection of Minors' Information
- Changes to the Policy
- Contact
Types of Information Collected
Personal Identity Information
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport details (during KYC process)
Financial and Transaction Information
- Deposit and withdrawal history
- Payment method details (bKash, Nagad, Rocket, bank transfer)
- Mobile banking number (partial, where applicable)
- Betting and gaming transaction records
Technical Information
- IP address and device identifier
- Browser type and version
- Operating system information
- Login time and session data
- Location data (approximate only, IP-based)
Usage Information
- Pages visited and click patterns
- Time spent on the site
- Gaming preferences and habits
- Customer service contact history
How Information Is Collected
33bmn collects your information in the following ways:
- During registration and account creation — when you create an account or update your information.
- During transaction processing — when making a deposit, withdrawal, or placing a bet.
- During the verification process — from documents uploaded while completing KYC (Know Your Customer).
- Automatic collection — through cookies, log files, and similar technologies when you visit the site.
- Through customer service — when you contact us via live chat or email.
We never purchase your information from third parties and do not scrape any social media profiles without your permission.
Purpose of Using Information
33bmn uses the information collected for the following purposes:
- Identity verification — to confirm account ownership and age.
- Service delivery — to run betting, gaming, and payment processes smoothly.
- Security and fraud prevention — to detect and prevent unusual activity.
- Responsible gaming — to monitor excessive gaming patterns and provide support where needed.
- Customer service improvement — to resolve complaints and raise service standards.
- Legal compliance — to follow applicable laws and regulations.
- Marketing communications — to share relevant offers only with your consent.
Sharing Information with Third Parties
33bmn does not sell your personal information to any third party. However, information may be shared on a limited basis under the following conditions as required to operate the service:
Payment Processors
Payment service providers such as bKash, Nagad, Rocket, and bank transfer receive only the information necessary to complete a transaction.
Technology Partners
Technology service providers supporting platform operations may access limited information under strict confidentiality agreements.
Legal Authorities
Information may be provided in compliance with applicable law upon a court order or a lawful request from a law enforcement agency.
Commitment: Before sharing your information with any third party, 33bmn ensures that they follow equivalent data protection standards.
Cookies and Tracking Technology
The 33bmn website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
Types of Cookies
- Essential Cookies: Essential for the site's basic functionality, login sessions, and security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytics Cookies: Collect site usage statistics to help improve the service. These are not individually identifiable.
You can manage cookies by changing your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.
How to Manage Cookies
To manage cookies from your browser:
- Go to browser settings
- Select the "Privacy" option
- Control cookies in the "Cookies and site data" section
- Allow or block cookies for specific sites
For further questions, contact us at [email protected].
Data Storage and Security
How Long Data Is Retained
33bmn retains your personal information only for as long as necessary. Generally:
- Active accounts: Complete information is retained for as long as the account remains active.
- Closed accounts: Certain information may be kept for a defined period after account closure to meet legal obligations.
- Transaction records: Transaction data is retained for an extended period for financial audit purposes.
After the defined period, or when the information is no longer needed, it is securely deleted or anonymised.
Security Measures
33bmn takes industry-standard technical and organisational measures to protect your information:
- SSL encryption: All data transfers are completed through encrypted connections.
- Access control: Only authorised staff can access the information they need.
- Security testing: Regular security audits and vulnerability assessments are conducted.
- Data backup: Regular encrypted backups of data are stored.
- Two-factor authentication: An additional verification layer is used to protect accounts.
However, no data transfer over the internet is entirely risk-free. We are committed to ensuring the highest level of protection, but users' own caution is equally important.
Your Data Rights
As a user of 33bmn, you have the following rights. You may contact us at any time to exercise these rights.
Access
You have the right to know what information we hold about you and to receive a copy of that information.
Correction
You have the right to request that your information be corrected or updated if it is incomplete or inaccurate.
Deletion
In certain circumstances, you have the right to request that your personal information be deleted, subject to any applicable legal obligations.
Restriction of Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Marketing Opt-Out
You have the right to withdraw from marketing communications at any time — every message includes an opt-out option.
Data Portability
You have the right to request your personal information in a structured, readable format.
To exercise any of the rights listed above, please email us at [email protected]. We generally respond within a reasonable time after receiving your request. Proof of identity may be required to verify that the information belongs to you.
Protection of Minors' Information
33bmn is a platform strictly for adults. Our services are available only to those aged 21 and above.
We do not knowingly collect or process any information from minors. Age verification is mandatory during account registration, and age is reconfirmed during the KYC process.
If we have reason to believe that a minor's information is in our possession, we will immediately suspend that account and delete the associated information.
Policy Changes and Updates
33bmn reserves the right to update this privacy policy from time to time. If any significant changes are made:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified by email.
- For significant changes, continued use of the service will be considered as acceptance of the new policy.
We recommend that you visit this page regularly and stay informed about any changes.
Section 10
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact our privacy team. 33bmn's customer service team is available 24 hours a day, 7 days a week in both Bengali and English.
Privacy-related questions?
Our team is always ready to help. Speak to us directly on live chat or write to us by email.
Your information is completely safe at 33bmn
Protected by SSL encryption and modern security technology, enjoy our betting and gaming services with confidence.